Returns & Exchanges

Due to the perishable nature of our artisanal chocolates, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction should your order arrive damaged or incorrect.

1

Document the Issue

Take clear photographs of the damaged packaging or incorrect chocolate assortment within 48 hours of delivery.

2

Contact Concierge

Email our support team with your order number and the attached photos to initiate a quality claim.

3

Internal Review

Our master chocolatiers will review the report to determine if the integrity of the product was compromised during transit.

4

Resolution

Approved claims will receive an immediate complimentary replacement shipment or a full refund to the original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing