Frequently Asked Questions
Everything you need to know about our artisanal dark chocolate collections.
How should I store my Velour chocolates?
To maintain optimal texture and flavor, store your chocolates in a cool, dry place between 60-70°F (15-21°C). Avoid refrigeration if possible, as it can cause sugar bloom and affect the velvet-smooth finish.
Do you offer climate-controlled shipping?
Yes, during warmer months or when shipping to hot climates, we include insulated packaging and cold packs at no extra cost to ensure your luxury chocolates arrive in perfect condition.
Are Velour chocolates vegan-friendly?
Many of our dark chocolate selections are naturally vegan as they contain no dairy. However, please check the specific ingredient list on each product page for allergen information and certification.
What is the shelf life of your artisanal truffles?
Because we use fresh, premium ingredients and no artificial preservatives, our truffles are best enjoyed within 4 weeks of delivery. Solid dark chocolate bars can last up to 12 months if stored correctly.
Can I customize a chocolate box for a gift?
Absolutely. You can use our 'Bespoke Collection' feature to select individual flavors, and we offer complimentary handwritten gift notes with every luxury gold-foiled box.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our concierge team within 48 hours for a replacement or refund.